Good Customer Service: Why You Need to Hear Complaints

I can’t stand walking into a store and not being greeted. I’m not talking about the sales reps being busy with other customers, although they should still say ‘hello’. I’m referring to walking into a store with no other customers and not having my presence acknowledged. It’s rude! It shows me that you don’t value my business.

AdviceBarbara InnissNovember 10, 2014customer service, complaints, feedback, reach out, customer outreach, relationship, relationship management, relationships, referralsComment