Friends and personal contacts give you referrals to new clients and customers. Collaborations with other businesses introduce you to new skills and ways of doing things. Vendors who like working with you give you deals on resources you could not normally afford. Making new contacts and keeping older connections strong is a vital part of keeping your business operating. Networking, media management and going above and beyond for current customers is not an option because in business relationships are E-V-E-R-Y-THING!

videoNicole BedeauJune 29, 2015relationship, relationships, relationship management, customer outreach, social media management, customer service, clients, customers, vendors, networkingComment

Good Customer Service: Why You Need to Hear Complaints

I can’t stand walking into a store and not being greeted. I’m not talking about the sales reps being busy with other customers, although they should still say ‘hello’. I’m referring to walking into a store with no other customers and not having my presence acknowledged. It’s rude! It shows me that you don’t value my business.

AdviceBarbara InnissNovember 10, 2014customer service, complaints, feedback, reach out, customer outreach, relationship, relationship management, relationships, referralsComment