3 Things I Learned About Business On My Honeymoon

There are three things about doing business with enthusiasm and hustling with gusto that New York reminds me about every time I visit.

Scaddabush Shout-Out

Last night my opinion of Scaddabush was elevated forever.

ArticleNicole BedeauJuly 12, 2016Scaddabushrestaurant, toronto restaurant, chain restaurant, customer service, customer service marketing, scaddabush, scaddabush italian kitchen, review, restaurant review, jack astor's, shark club, ali baba's, serviceComment

My Run-In With AdRoll

Considering advertising your small business online with Adroll?

99% of the time I suggest a product to you it's because I tried it first. So I went to the Adroll website, set up an account and let it rip. They say 'curiosity killed the cat' and for this black leopard that was certainly true.

ArticleNicole BedeauJune 30, 2016adroll, advertising, facebook advertising, facebook, small business, small budget, customer service, coupon, discount, deal, resourceComment

3 Mistakes Businesses Make and How To Avoid Them

I came across this post while scrolling through Instagram and begged her for permission to repost it here for the benefit of everyone who reads this blog. LaLaa's insights are correct and concise. So take just a couple of minutes to ensure that you're not making any of these mistakes in your business.

ListicleLaLaa ComrieApril 4, 2016business advice, guest blog, focus time and energy, focus, oprah, spend money, make money, customer service, lalaa comrie, words by lalaa, instagram, 3 business mistakes, how to avoid business mistakesComment

5 Tip Tuesday: 5 Ways To Give 'Kill Em With Kindness' Customer Service

Uber is a great example of a company with great angel investment that bests its competition on price, availability and reliability but how can you do the same for your customers? Kill 'em with kindness, that's how. Here are a few things entrepreneurs can do to provide 'kill 'em with kindness' customer service.

ListicleNicole BedeauJanuary 5, 2016communication, customer service, customer service marketing, hand-written letters, show up, customer support, subject expert, deliver, in-person, mcdonald's, monster mac, facebook, twitterComment

Customer Service Marketing WIN for Uber

If Uber dominates the public transit (bus( system the way it has dominated the private transportation (taxi) system we should all see and acknowledge...

5 Tip Tuesday: 5 Ways to Make Relationships the Center of Your Brand

Yes, you know that going to networking events, following up conversations by connecting on LinkedIn and being polite to your clients are all important. But do you know how to make good relationships the center of your brand?

ListicleNicole BedeauJuly 7, 2015relationship management, branding, brand identity, relationships, support, storytelling, networking, network empowerment, reward, team, conversation, customer outreach, customer service, customize, teamwork, 5 tip tuesdayComment

Relationships Are E-V-E-R-Y-THING

Friends and personal contacts give you referrals to new clients and customers. Collaborations with other businesses introduce you to new skills and ways of doing things. Vendors who like working with you give you deals on resources you could not normally afford. Making new contacts and keeping older connections strong is a vital part of keeping your business operating. Networking, media management and going above and beyond for current customers is not an option because in business relationships are E-V-E-R-Y-THING!

videoNicole BedeauJune 29, 2015relationship, relationships, relationship management, customer outreach, social media management, customer service, clients, customers, vendors, networkingComment

5 Tip Tuesday: How Doing What We Love Helps Us Help You

We love what we do. We put an immense amount of time and energy into Black Leopard Public Relations, and we really wouldn’t have it any other way. Our love for this business drives us to go above and beyond for our clients. Here are five reasons why loving what we do helps us help you.

ListicleBarbara InnissDecember 9, 2014customized communications, resources, entrepreneurs, entrepreneurship, client outreach, perfectionism, professionalism, work, sales, customer serviceComment

5 Tip Tuesday: How to Appeal to Your Audience

Your audience should be everything to you. If your viewers (or customers) aren’t happy, your business is in trouble. All of your actions, both online and off, affect the way you are perceived by potential clients. This Tuesday, we’ve got 5 tips on how to appeal to your audience.

ListicleBarbara InnissNovember 18, 2014photography, audience, customer service, customer outreach, networking, network, recognition, shour out, entrepreneur, collaboration, shoutout, change, edit, contact usComment

Good Customer Service: Why You Need to Hear Complaints

I can’t stand walking into a store and not being greeted. I’m not talking about the sales reps being busy with other customers, although they should still say ‘hello’. I’m referring to walking into a store with no other customers and not having my presence acknowledged. It’s rude! It shows me that you don’t value my business.

AdviceBarbara InnissNovember 10, 2014customer service, complaints, feedback, reach out, customer outreach, relationship, relationship management, relationships, referralsComment

Imperfect Pitch

Whatever business, profession or industry you are in there comes a time you have to convince your audience to spend their time, money or interest on you.

As an entrepreneur you will soon discover that in addition to learning to perform the role of accountant, project coordinator and CEO, you will need to be a salesperson too: no sales, no business.

ArticleNicole BedeauSeptember 23, 2014pitching, new business, customers, impress customers, customer outreach, customer service, about us, relationship managementComment